Returns Policy

Returns & Exchanges

Free Online Returns

We are happy to offer free online returns for orders placed on wixandwax.com within 45 days of purchase. You may return your Wix and Wax products* in their original, unused condition for a full refund.

*Excludes gift cards and customized products.

Initiating Your Return

Looking to make a return online? You’re in the right place. Choose one of the instructions below to print your prepaid return label.

For My Account Members:

1. Navigate to your My Account.
2. Log in using your My Account username and password.
3. Under Order History, select ‘view’.
4. Select the order that contains the item(s) you wish to return and click ‘Initiate Return’.
NOTE: If your item is not eligible for return, you will not be able to see the ‘Initiate Return’ button.
5. Select the item(s) that you would like to return and confirm.
6. Return & Refund: Enter your return details and any additional feedback.
7. Review: Review and confirm your information and select ‘Place Return’.
8. If you’re ready to print your prepaid label, click the link under ‘Click here to print your FedEx Return Label’. If you’d like to print at another time, you will also receive an email from FedEx containing your label. No printer? You can also use the included QR code to drop off at one of the 3 FedEx drop off locations near you included in the email.
9. Follow all instructions for completing your return.

Don’t have a My Account? No problem! Follow the steps below:

1. Visit the Returns Portal by clicking here or by selecting ‘Initiate Return’ in the top right corner next to the cart icon.
2. Enter your order number, email address used to place the order, and billing zip code.
3. Select the item(s) you would like to return and confirm.
4. Return & Refund: Enter your return details and any additional feedback.
5. Review: Review and confirm your information and select ‘Place Return’.
6. If you’re ready to print your prepaid label, click the link under ‘Click here to print your FedEx Return Label’. If you’d like to print at another time, you will also receive an email from FedEx containing your label. No printer? You can also use the included QR code to drop off at one of the 3 FedEx drop off locations near you included in the email.
7. Follow all instructions for completing your return.

Note: Free online returns are only available for orders placed on us.puma.com.

 

Refunds

Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. If you paid with a Wix and Wax Gift Card, you will be issued a separate E-Gift Card for the refunded amount.

Returns that have been initiated on wixandwax.com can take 1-2 weeks to process depending on when the return is received. Please make sure you select the right item(s) you wish to return to avoid delays in refunding.

Please note your financial institution’s return processing timelines before reaching out with any concerns regarding your refund.

 

Return Exceptions

Wix and Wax does not accept returns on gift cards or customized products. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.

 

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order.

We will provide you with a pre-paid shipping label for your return and your new order will come with free standard shipping.

To initiate a return, please see instructions above.

For assistance in placing a new order for a different size or scent, please contact our customer service at 1-844-4-WIXWAX (929949). Our representatives are available 9 AM – 9 PM EST, 7 days per week.

 

Additional Notes

Wix and Wax is not responsible for any returns lost in transit or any additional charges incurred.

Unfortunately, we do not offer free returns on orders placed from APO/FPO addresses and US Territories. Orders placed from these addresses should mail their return items to:

Wix and Wax Returns 

PO Box 36309

Washington, DC 20020